Trust & Safety
How we protect you and your funds
Your Trust is Everything
PlayProSweeps operates with bank-level security, government-verified player identity, and complete transparency. We protect your funds and your rights with multi-layered security and full regulatory compliance.
Core Security Features
KYC Verification
All players verified through Veriff with government-issued ID and selfie verification.
- Biometric face matching
- Document authenticity verification
- Instant verification (usually < 5 minutes)
- Mandatory before any redemption
Wallet Security
Bank-level encryption for all financial transactions and account data.
- AES-256 encryption
- SSL/TLS for all communications
- PCI DSS compliance
- No credit card storage (PayPal handles)
Fraud Prevention
AI-powered fraud detection with 37-test risk scoring engine.
- Device fingerprinting (FingerprintJS Pro)
- Multi-account detection
- Geographic anomaly detection
- Transaction pattern analysis
Audit & Compliance
Complete audit trail of all transactions and administrative actions.
- Immutable transaction logs
- Admin action tracking
- AMOE entry validation
- Regular compliance audits
Compliance Standards
Payment Processing
PCI DSS Level 1
Highest security standard for payment handling
Data Protection
GDPR & CCPA Compliant
Full player privacy protection
Sweepstakes
State-Licensed Operator
Licensed in Illinois with full regulatory oversight
Identity Verification
NIST 800-63-3 Level 2
Government-standard identity verification
Player Protections
Account Protection
Your account is protected with multi-factor authentication and login alerts.
- Two-factor authentication (2FA) available
- Login notifications to your email
- IP-based access restrictions
- Automatic logout after 30 minutes of inactivity
Fund Safety
Your funds are protected through secure payment processing and insurance.
- All payments processed through PayPal Payments Pro
- Encryption for payment information
- Fraud liability protection
- Transaction reversal capability within 24 hours
Prize Guarantee
Every prize awarded has been verified and validated before payout.
- Automated prize eligibility checks
- KYC verification required for all redemptions
- Reserve funding for all prizes
- Transparent prize distribution timeline
Player Rights
Your rights are protected by our terms and applicable sweepstakes law.
- Right to account closure anytime
- Right to retrieve your data
- Right to dispute any transaction
- Right to free AMOE entry
Watch Out for Scams
Never share your PlayProSweeps credentials or fall for these common scams:
Unsolicited Prize Claims
We never contact you unsolicited about prizes. All claims come through your account.
Payment Requests
We never ask for fees or payment to claim prizes. Real prizes are always free.
Credential Phishing
We never ask for your password or 2FA code. Always log in directly to playprosweeps.com.
Bank Account Requests
We only need your PayPal/Zelle info for payouts. We never ask for direct bank access.
Suspicious Activity? Report it immediately to security@playprosweeps.com
Frequently Asked Questions
Is my data safe on PlayProSweeps?
Yes. We use AES-256 encryption, SSL/TLS, and PCI DSS compliance for all sensitive data. Your account is protected by 2FA, and we never store credit card information.
How do I know my prizes are real?
Every prize is validated before payout. All prizes must be claimed through verified accounts with KYC verification. You can see your prize history in your account dashboard.
What happens if I forget my password?
You can reset your password anytime through the login page. If you can't access your email, contact support@playprosweeps.com and we'll help restore your account.
Can someone else access my account?
No. Your account is protected by your password and optional 2FA. We never ask for your credentials. If you suspect unauthorized access, change your password immediately and contact support.
What if I dispute a transaction?
All transactions can be disputed within 24 hours. Contact support@playprosweeps.com with your transaction ID and reason. We'll investigate and resolve within 5 business days.
How is my identity verified?
We use Veriff for government-issued ID verification with biometric face matching. This is mandatory before your first redemption and ensures only real people win real prizes.
What Players Say About Us
Read verified reviews from real PlayProSweeps players and leave your own feedback.
Security Questions?
Our security team is available 24/7 to help with any trust or safety concerns.