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House Rules
Your complete guide to how PlayProSweeps works—from sweeps coins to redemptions.
💰Sweeps Coins Economy
What are the two types of Sweeps Coins?
PlayProSweeps uses a dual-bucket system for Sweeps Coins:
Unplayed SC (uSC)
Used for gameplay at partner portals. You receive Unplayed SC from:
- Daily login bonuses
- Promotional rewards and social bonuses
- 100% match bonuses when you purchase packages
- AMOE (mail-in) entries
Redeemable SC (rSC)
Eligible for prize redemption. You receive Redeemable SC from:
- Winning at partner portals (when you redeem portal winnings back to PlayProSweeps)
How does the 100% Match Bonus work?
When you purchase any Gold Coin package that includes Sweeps Coins, you instantly receive a 100% match as Unplayed SC!
Example:
Buy a package with 50 SC for $50
→ You get 50 Redeemable SC + 50 Unplayed SC = 100 SC total
How do I use my Unplayed SC?
Use your Unplayed SC to play at partner portals (like JUWA, Fire Kirin, Orion Stars). You can "recharge" (deposit) your Unplayed SC from your PlayProSweeps wallet to your game portal account. When you win and want to redeem those winnings back, they return as Redeemable SC (if you have purchase history).
Can I redeem Unplayed SC directly for prizes?
No. Unplayed SC is for gameplay at partner portals. To make Unplayed SC redeemable, you need to:
- Recharge (deposit) Unplayed SC to a game portal
- Play and win at the portal
- Redeem (claim) your winnings back to PlayProSweeps
- Portal winnings return as Redeemable SC (for users with purchase history)
📊How the Economy Works
The Complete Sweeps Coins Flow
PlayProSweeps operates a dual-currency sweepstakes model with clear separation between entertainment currency and prize-eligible currency:
Step 1: Purchase Gold Coins
You purchase Gold Coins (GC) for entertainment. Some packages include promotional Sweeps Coins (SC) as a bonus. When you buy a package with SC, you receive a 100% match as Unplayed SC instantly.
Example: Buy $50 package → Get 50,000 GC + 50 SC + 50 Unplayed SC (100% match)
Step 2: Play at Partner Portals
Use your Unplayed SC to "recharge" (deposit) into partner game portals like JUWA, Fire Kirin, or Orion Stars. This SC is for gameplay only and not directly redeemable for prizes.
Your Unplayed SC balance decreases, but you can play at the portal.
Step 3: Win and Redeem Back
When you win at a partner portal, you can "redeem" (withdraw) your winnings back to PlayProSweeps. Portal winnings return as Redeemable SC, which is eligible for prize redemption (subject to purchase history and verification).
Your Redeemable SC balance increases based on verified portal winnings.
Step 4: Redeem for Prizes
Once you have Redeemable SC and meet eligibility requirements (KYC verification + purchase history), you can redeem for cash prizes via PayPal, gift cards, or other reward options.
Minimum redemption: $25 (25 Redeemable SC) • Daily max: $500 • Monthly max: $5,000
Why the Two-Bucket System?
This system ensures legal compliance with sweepstakes regulations:
- Unplayed SC are promotional bonuses for gameplay, keeping the entertainment value separate from prize eligibility
- Redeemable SC can only be obtained through winning at partner portals, ensuring prizes are based on skill/chance gameplay outcomes
- Purchase history is tracked separately—you're buying Gold Coins for entertainment, not purchasing redemption rights
- Free entry methods (AMOE, daily bonuses) provide Unplayed SC to ensure no purchase is necessary to participate
The 5x Balance Requirement
To redeem Redeemable SC for prizes, your balance must reach 5x your total deposit amount.
For Purchasers:
If you've deposited $20 total to game portals, your balance must reach $100 before you can redeem for cash prizes.
Example: $20 deposited × 5 = $100 minimum balance required • Once your balance reaches $100+, you can redeem 100% for cash
For Non-Purchasers:
Same 5x balance requirement applies, but only 10% of your redemption is eligible for cash prizes.
Example: If you have 100 Redeemable SC from free bonuses/AMOE, you can redeem up to 10 SC (10%) for cash
Important: Account Must Be <1 Credit Before Recharging
All players must reduce their game portal balance to less than 1 credit before recharging (depositing) more SC. This applies to everyone and ensures proper tracking of gameplay cycles.
Why? This requirement ensures compliance with sweepstakes regulations by demonstrating that prizes are based on actual gameplay outcomes and maintaining proper purchase-to-prize ratios.
What About Gold Coins?
Gold Coins (GC) are for entertainment only and have no cash value. They are used exclusively for gameplay at partner portals and cannot be redeemed for prizes. You purchase GC packages, and any SC included is a promotional bonus.
💎Game Recharge & Claims
What are the minimum and maximum amounts for game recharge?
The default minimum recharge to a game portal is 5 Sweeps Coins (SC). The default maximum is 500 SC. These limits may vary by portal and are subject to change. Check the recharge modal for the specific portal's current limits.
What are the minimum and maximum amounts for game claims?
The default minimum redeem from a game portal is 50 Sweeps Coins (SC). The default maximum is 500 SC. These limits may vary by portal and are subject to change. Check the redeem modal for the specific portal's current limits.
How do game recharges work?
When you recharge Sweeps Coins to a game portal:
- SC is immediately deducted from your main wallet
- Your recharge request goes to our admin team for processing
- An admin will fund your game account with the requested amount
- You'll receive an email notification when your deposit is confirmed
How do game claims work?
When you redeem Sweeps Coins from a game portal:
- Submit a redeem request with the amount you want to withdraw from the game
- An admin will verify your actual game balance
- Once verified, the SC will be transferred from the game to your main wallet
- You'll receive an email notification when your redeem is processed
⚠️ Note: The admin may adjust the amount if there's a discrepancy between your requested amount and your actual game balance.
Can I have multiple pending transfers?
No, you can only have one pending transfer (deposit or redeem) per game portal at a time. You must wait for your current transfer to be processed before submitting a new one for that portal.
🎁Prize Redemptions
What are the limits for prize redemptions?
Prize redemption limits:
- Minimum: $25 (25 SC at standard rate)
- Daily Maximum: $500
- Monthly Maximum: $5,000
These limits help ensure regulatory compliance and protect against fraud.
What is identity verification (KYC)?
Know Your Customer (KYC) verification is required before you can:
- Request cash prize redemptions
We use Veriff, a trusted identity verification provider, to verify your identity. The process is quick and can be completed from your phone or computer.
📌 Important Information
- • Transfer limits are subject to change without notice
- • Different game portals may have different limits
- • All transfers require admin approval for security and compliance
- • Processing times may vary depending on admin availability
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