Service Level Agreement

Real-time transparency into our support quality

Overall Performance

Average Response Time

—

hours

SLA Compliance

—%

within target

By Category

30-Day Trend

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What is SLA?

Service Level Agreement (SLA) metrics show how quickly we handle your requests. We commit to specific response times for each type of request:

  • Support Response: Initial response within 24 hours
  • Redemption Processing: Processing within 48 hours
  • KYC Approval: Verification review within 24 hours

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